Mistral
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This page contains technical support for the Mistral Keypad Test System. Stingray Keypad Test System tech support is also available.

Topic Applies To
Downloading Software All Versions
Program Starts To Run But Immediately Quits V3.0.0 - V3.1.2
System Stops Working And Reports Pod Not Found All Versions
Pod Is Not Detected By Mistral Software All Versions
Repairs and Technical Support All Versions

Downloading Software

  1. Click on the link for the file you want to download.
  2. When your browser asks, choose "Save this file to disk" and click "OK".
  3. Change the "Save As" location to the Desktop and click on "Save".
  4. When the download is complete locate the file on your Desktop.
  5. If you've downloaded a "zip" file, double click on it or use a zip utility to open it and run the "install.exe" program it contains. Files with the ".exe" extension can be run by double clicking on them.

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Program Starts To Run But Immediately Quits

When you launch the program, the opening "Mistral" screen is displayed but the program disappears as soon as the main window opens. The program runs without the pod connected.

The latest version of the Mistral pod, which has a black case instead of the original blue case, requires V3.1.3 or later of the software. Visit the Mistral Software Downloads page to get the latest version.

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System Stops Working And Reports Pod Not Found

The pod was found when the Mistral program was started but later is reported as lost. This problem can occur when starting a job or any time during a job. The power LED on the front of the pod changes color from green to orange when this error occurs. In some rare cases the computer may actually reset.

If the computer has not reset, you can disconnect and then reconnect the USB cable. The power LED on the pod should turn from orange to green and the test can be continued. If a part was being tested when the communication failed, you should press the "Retry" button.

This problem is caused by static electricity being discharged through the Mistral pod case. To prevent this problem (and protect your pod from damage) it is strongly recommended that you use the Mistral only at a static-safe workstation.

The most recent Mistral software has improved detection of communication problems. Visit the Mistral Software Downloads page to get the latest version.

If you continue to have problems with the Mistral pod connection being lost, call Tech Support at 206-241-9395 or email us techsupport@engsolinc.com to discuss possible solutions.

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Pod Is Not Detected By Mistral Software

  1. Verify that the USB cable is connected to the computer and pod and that the pod is turned on. The "power" light on the front of the pod should be green. If it is orange, the USB cable is not connected properly.

  2. If the "power" light is green but pod is still not recognized, there may be a problem with the Mistral USB drivers. Please see the online help for information on troubleshooting the drivers.

  3. If the pod is still not detected, the software may not have installed correctly. The most likely cause is that the installer was unable to load all the necessary files because some of them were in use or virus protection software was running. To correct the problem, perform the following.

    • Remove any items in the Startup folder that aren't needed by doing the following.
      • Right click on any open space on the Task Bar.
      • Select Properties from the pop-up menu.
      • Select the Start Menu Programs tab.
      • Click on Advanced button.
      • Click the "+" on Programs folder.
      • Click on the Startup folder.
      • Drag items from the folder on to the Desktop
      You will need to open the Startup folder again and replace the removed items after installation is complete.
    • Restart the computer.
    • Disable any virus protection software.
    • Install the Mistral software again.

    If the program still doesn't recognize the pod after performing the above steps, try running the installer again and selecting the "Replace same version or older" in the "Select Installation Method" window.

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Repairs and Technical Support

If you need to send your Mistral in for repair, you must call for a Return Materials Authorization. The number to call is 206-241-9395.

If you have questions about your Mistral call 206-241-9395 and ask for Tech Support or email to techsupport@engsolinc.com

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Engineering Solutions Inc. ·  Tukwila, WA ·  (206) 241-9395 ·  Fax (206) 241-9411