Engineering Solutions Inc. · Tukwila, WA · (206) 241-9395 · Fax (206) 241-9411
Determining Which Type Of Omniguard You Have There are five different Omniguard models discussed on this page. Here is how to tell which Omniguard you have.
Click on links below to view or download Omniguard manuals. Adobe Acrobat Reader required.
If you are unable to remove the obstruction through the paper outlet slot or the printer is really dirty then you will need to either dismantle the Omniguard to get to the obstruction, clean the printer, or send the unit in to ESi for repair. If the Omniguard is under warranty, dismantling it will void the warranty. Printer Moves But Doesn't Print All Omniguard printers use thermal paper. If the printer moves but doesn't print after changing the roll, the paper may not be thermal paper or the roll may not be installed correctly. Verify that the paper is feeding from the bottom of the roll and printing on the shiny side. If neither side is shiny, it's not thermal paper. Contact your Omniguard dealer or call Engineering Solutions at 206-241-9395 to order the correct paper. There are a number of possible reasons the Omniguard is unable to properly read the amount of vacuum in your containment:
If an Omniguard II displays this message when turned on, the internal battery has probably failed. You can send the unit in for repair or replace the battery yourself. To replace the battery, remove the four button screws on the bottom of the case and pull out the front panel which has the ciruit board attached. Remove the battery and take it to Radio Shack. They will be able to provide a suitable replacement. Install the new battery, replace the battery cover and re-install the front panel in the case using the four screws. If the unit is an Omniguard II see the section for Paper Jam. If it is an Omniguard IIa, III, IIIa, 4 then the unit will need to be sent in for repair.
For all Omniguards, if any of the keys are unresponsive, the unit will need to be sent in for repair. The Omniguard 4 can be monitored remotely by connecting an external modem to the serial port on the front panel. Almost any serial modem should work with the Omniguard 4 (a USB modem will not work). Modems with a speed of 14.4kbps or faster are recommended. We have had problems with the Motorola modems and can not recommend them for this application. The Practical Peripherals modems seem to work quite well and can be had for as little as $2 on eBay. Can't Connect To Omniguard 4 Via Modem The Omniguard 4 can be monitored remotely by connecting an external modem to the serial port on the front panel (a USB modem will not work). You should test the modem while you are at the job site. Connect the modem to the Omniguard using the serial cable provided with the modem. Then connect the modem to a phone jack and hook up the modem's power supply. Turn the modem on. Go to the Modem Setup window on the Omngiguard. Make sure the "Dailing Prefix" is set correctly so the Omniguard can connect to an outside line. Select "Test" from the Modem Setup window. The Omniguard will attempt to call a computer at Engineering Solutions to test its setup. Note the Omniguard will be dialing a long distance number if you are outside of the Seattle area. If the test fails, follow the instructions displayed on the Omniguard. If the modem test is successful but you are unable to connect when you use the Omniguard Communication software to call the Omniguard from your computer, there may be a problem with the computer's modem setup. First, make sure you've selected the correct COM port for the modem. Also make sure the phone number entered is correct. If these are correct, you may need to enter a new Modem Init String. Enter each of the strings below into the Modem Init String field in the Connect window and then press Ok to try it out. AT&F&D0&K3 If you are still experiencing problems please contact support. Display Went Blank Or Became Garbled If part or all of the Omniguard 4 display goes blank or the display becomes garbled, turning the unit off and then on again may temporarily fix the problem. Note that while the display may not look right, the unit is still monitoring and logging pressure correctly. To prevent this problem, download and install the latest version of firmware from the Omniguard Software Downloads page. For all other versions of Omniguard, the unit will need to be sent in to repair any display problems. Clearing Job Logs Or Returning Unit To Factory Default To erase all the Job Logs in an Omniguard 4, press the Start Job and Exit keys at the same time while the unit is turned on and showing pressure. You will be prompted to confirm that you want to erase the log. To confirm, again press the Start Job and Exit keys at the same time. A key combination can also be used to erase all the Job Logs as well as return all settings (Alarm Setpoints, Log Rates, etc.) to factory default. With the unit turned off press the Start Job, Exit and down arrow keys at the same time. The unit will turn on and show "Factory Default" on the startup screen. Setting Up Your Containment Site Setting up a containment site can be a complex process and our support staff can not provide detailed design assistance. General information applicable to all Omniguards can be found in the back of the Omniguard 4 Manual. Engineering Solutions Inc. is not responsible for its accuracy nor conformance to specific regulations in your area. Engineering Solutions Inc. advises all users to obtain the advice of qualified professionals, such as a Certified Industrial Hygienist. Visit the American Board of Industrial Hygiene site to locate a hygienist in your area. Many states also have certification programs for hygienist. Contact your state's occupational safety and health administration or visit the OSHA web site for more information.
If you need to send your Omniguard in for repair, you must call for a Return Materials Authorization. The number to call is 206-241-9395. The minimum repair charge for an Omniguard II, III or 4 is $45 plus shipping. Minimum charge for an Omniguard I is $70. If you have questions about your Omniguard call 206-241-9395 and ask for Omniguard Tech Support or email to techsupport@engsolinc.com |